Privacy Policy
1. Introduction
Nurevo Energy (“we”, “us”, “our”) is committed to protecting the privacy and security of personal and business information.
This Privacy Policy explains how we collect, use, store, and share information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By engaging with us, visiting our website, or providing your information, you agree to the terms of this policy.
2. Who We Are
Nurevo Energy LTD
167-169 Great Portland Street, 5th floor, London, W1W 5PF
📧 info@nurevoenergy.co.uk
🌐 www.nurevoenergy.co.uk
We are registered with the Information Commissioner’s Office (ICO) under registration number ZC038764 .
3. Information We Collect
We may collect and process the following types of data:
Business and Contact Information
- Name, job title, company name, address, phone number, and email address.
Energy and Contract Data
- Meter details, consumption data, current supplier, contract end dates, and pricing information
Communication Records
- Emails, meeting notes, or call summaries relating to your enquiries or services.
Website and Marketing Data
- IP address, browsing data, or email engagement metrics (if applicable).
4. How We Use Your Information
We process your data for the following lawful purposes:
Purpose
Lawful Basis
To provide energy consultancy and procurement services
Contract Performance
To respond to enquiries or requests
Legitimate Interest
To communicate about renewals, updates, or service improvements
Legitimate Interest
To comply with legal or regulatory obligations
Legal Obligation
To send marketing or industry insights (B2B only)
Legitimate Interest (with opt-out)
We do not sell or rent personal data to any third parties.
5. Sharing Your Information
We may share limited information with:
- Licensed energy suppliers to obtain quotes or manage contracts.
- Data service providers or CRM systems (under strict data-processing agreements).
- Regulatory bodies or legal authorities when required by law.
All third parties are required to maintain data security and confidentiality in line with UK GDPR.
6. Data Retention
We retain data only for as long as necessary to fulfil the purposes for which it was collected:
- Active client data – for the duration of the contract plus 6 years (for audit and compliance).
- Prospect data – up to 24 months from last meaningful contact.
You may request deletion of your information at any time.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccuracies
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent for marketing at any time
To exercise these rights, contact: info@nurevoenergy.co.uk
8. Security
We use appropriate technical and organisational measures to protect data, including encryption, access control, and secure cloud storage.
Staff are trained on data protection and confidentiality.
9. Marketing Communications
For business-to-business marketing, we rely on legitimate interest to contact companies whose roles are relevant to our services.
Every marketing email includes a clear unsubscribe link.
We do not send unsolicited emails to individuals, sole traders, or partnerships without prior consent, in line with PECR.
10. Updates to This Policy
We may update this Privacy Policy periodically.
Any significant changes will be communicated on our website or via email.
11. Contact Us
If you have any questions or concerns about how we handle data, please contact:
Info@nurevoenergy.co.uk
If you are unsatisfied with our response, you may contact the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/